Centralize Social Media Chats
into a Single Management Platform
Warroom is a professional ticket management tool designed for enterprises to elevate customer service. It enhances social customer engagement and satisfaction while being capable of integrating with various internal organizational systems, setting the foundation for becoming a leader in customer service
Warroom Ensures All Cases on Social Media Channel are Resolved
A single-view screen that centralizes all social media touchpoints ensures no cases are missed
Capable to assign customer cases directly to the relevant department automatically for faster service
Allows setting permissions and data access levels to support both agents in service operations and supervisors in reviewing team performance
Customizable built-in templates for agents that enable quick and accurate customer responses
Communicates with customers on social media earned channels, enabling quick responses to public mentions
Design Your Right Customer Service for The Best Experience
Warroom is compatible with integration into any solution. It helps manage customer experience by allowing you to design the best customer service system that perfectly meets your customer’s needs
Automated Customer Support with Integrated Chatbot
Design the right Chatbots on Warroom to enhance service efficiency in terms of speed, ticket management, and a capability to automatically forward cases to agents when encountering appropriate situations or when customers request assistance
Frequently Asked Questions
Warroom
What is Warroom?
What are the benefits of Warroom?
Can Warroom post content?
Which channels can Warroom respond to?
After a case is assigned, can someone who was not assigned still work on the case?
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